We are registered in accordance with the Data Protection Act; our registration number is ZA151462. Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us, as set out in this policy, unless you agree otherwise.
All emails to Heron Supplies Ltd are communications to the company and are not private or confidential to any named individual.
Information We May Collect from You
We may collect and process the following data about you:
- Information you give us. You may give us information about you by filling in forms on our site, www.heronsupplies.co.uk (our site), or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, and when you contact us through our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service or at the Google Analytics Privacy Overview.
Uses Made of the Information
Heron Supplies Ltd do not disclose buyers' information to third parties other than as detailed below. We will always endeavour to ensure that a third party does not disclose any of the details to any other third party.
We use information held about you in the following ways:
Information you give to us. We will use this information:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the registration form or log onto your account to select the change;
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Personally Identifiable Information
1. No personal information is collected on visitors who only look at the web pages.
2. It is only when you send us an email enquiry (via the contact us page) or an email or you submit an order, that your personal details will held on our database.
3. We will also collect the details of potential customers who communicate with us via telephone. This information is entered manually and stored on our database.
4. Only persons who supply us with their telephone numbers will receive telephone contact.
1. We will send you promotional emails from time to time unless you specifically request to opt out of these.
2. You can unsubscribe from these promotional emails at any time.
3. When we send promotional emails, we will sometimes track who opened and who clicked on certain links. We do this to measure the performance of our email campaigns, and to improve our offerings to specific customer segments.
Disclosure of your Information
Other than as detailed in this policy, we do not, under any circumstances sell, give away, or share any personal data with anyone or any third parties. If an instant requires this to happen we will seek prior consent.
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
Analytics and search engine providers (including Google Analytics, referred to above) that assist us in the improvement and optimisation of our site.
Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Heron Supplies Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply, www.heronsupplies.co.uk/terms, and other agreements; or to protect the rights, property, or safety of Heron Supplies Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected]
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to Information
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Heron Supplies Ltd, Unit A, Perrywood Trading Park, Wylds Lane, Worcester, WR5 1DZ.
Phone: 01905 763500
©2016 Heron Supplies Ltd
All Rights Reserved. E&OE